Complaints

Grievances
Any resident adversely affected by a WHA action or failure to act has the right to call for a review. The WHA grievance procedure has two levels: an informal management review and formal hearing before a grievance panel.
The resident must initiate the grievance procedure by submitting a signed, written request with the management office.

Complaints
If you wish to file a complaint against another resident or a WHA staff member, please download a Complaint Form or obtain a copy from the Manager or Resident Service Coordinator. Fill out the complaint form and drop it in your Manager’s rent slot. Complaints will only be taken in writing. No telephone calls.

The Manager may call in both parties or may opt to call in one party to try to resolve the issue. If a medical issue is involved, the manager may call in the resident’s sponsor.

If the issue cannot be resolved and it is a nuisance and disturbance problem, which is a violation of the lease, the file may then be brought to the legal department for further action.

Please be sure to fill out the Public Housing Complaint Form